Customer Service Advisor & Training and Integration Specialist (Bilingual)

Permanent Position (40 hrs/week)

100% Remote Work

Annual Salary: $60K–$70K, depending on experience

Are you passionate about customer service and have a talent for training? Are you bilingual, self-sufficient, and enjoy working in a dynamic environment? Join eZmax, a growing local company where every day brings new challenges!

eZmax and eZsign are technology solutions designed to meet the needs of Canadian real estate professionals in accounting, transaction management, document management, and electronic signatures. To continue providing high-quality customer service, we are looking for a Customer Service Advisor & Training and Integration Specialist to join our team. You will play a key role in customer integration and training while ensuring exceptional service and overseeing large-scale implementation projects.

WHY WORK WITH US?

• Quebec-based company with nationwide reach
• A passionate team (about 25 colleagues), proud of its products and focused on customer experience
• 100% remote work, with the flexibility to work from other countries
• Autonomy in work and freedom to organize your schedule
• In-person social events twice a year to strengthen team spirit
• A culture of continuous learning, support, and professional growth
• Home office equipment provided, including internet, to ensure a comfortable and efficient work environment

Note: We do not offer group insurance plans or retirement programs. In line with our values, we remain “true & fair” in all circumstances, acting with honesty, sincerity, and equity. We prioritize transparency about these aspects from the start.

KEY RESPONSIBILITIES

• Installation Planning: Align customer requirements and prepare new solution implementations
• Integration Coordination: Oversee the onboarding of new clients, plan installation processes, and set realistic timelines
• Training & Support: Lead virtual training sessions and support clients during the integration of eZmax and eZsign products
• Exceptional Customer Service: Professionally address client inquiries and ensure ongoing satisfaction
• Team Collaboration: Work closely with management and sales teams to deliver top-tier customer service
• Client Expectation Management: Identify customer needs, resolve complex issues, and maintain smooth communication with internal teams
• Conflict Resolution & Change Management: Manage conflicts, ensure customer satisfaction, and drive retention during transition periods

REQUIRED PROFILE

• College diploma in teaching, administration, or a related field (or equivalent experience)
• Minimum of 5 years of experience in customer service or training/integration for technology solutions
• Experience with SaaS solutions (highly valued)
• Fluent in French and English (oral & written) – essential skill
• Tech-savvy with strong adaptability to new software and applications
• Based in Canada and able to work remotely
• Strong interest in technology, organizational efficiency, process optimization, and electronic signature solutions

KEY SKILLS & QUALITIES

• Customer service-oriented
• Problem-solving ability
• Strong communication & interpersonal skills
• Ability to explain complex topics clearly and concisely (training mindset)
• Organized, with strong prioritization skills
• Team player, able to collaborate in a multidisciplinary environment
• Autonomous and resourceful

Apply now by sending your application to Ms. Annie Travers, CRHA, Human Resources Consultant at the following

email address: cv@annietraversrh.com